We're here to help
Browse our help center first — most questions are answered in our step-by-step guides. If you're still stuck, email us and we'll get back to you.
Email support
Send us a message with your account email, the domain you are scanning (if applicable), and a description of the issue. Screenshots help us resolve problems faster.
support@ipentesting.comResponse time
We aim to respond within two business days. Premium customers with urgent scan or billing issues are prioritized.
What to include
Your login email, plan tier, domain name, what you expected vs. what happened, and any error messages you saw.
Popular guides
Getting started with iPentesting
Create an account, verify your email, and take your first steps in the security dashboard.
Adding domains and running scans
Add domains, trigger manual scans, understand limits, and open domain detail pages.
Email alerts and alert history
Turn on alerts, set a custom alert email, and understand what triggers notifications.
Billing, trials, and plan upgrades
Compare plans, start a trial, manage Stripe subscription, and use the customer portal.
Integrations: Slack, Teams, webhooks, and API
Route alerts to chat tools, auto-create issues, use the REST API, and share read-only links.
For billing questions, you can also email billing@ipentesting.com. For general inquiries, see our full contact page.